|About Us This web site is owned and operated by Old Court Nurseries LLP. We are committed to providing the best service possible and ensuring your total satisfaction. If you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
|Making A Purchase Please just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. Payment via card is completed using Paypal and is done so straight away. The plants are only despatched in May, so for example if you place your order in December 2017 the plants will be sent May 2018. If you wish to delay payment please select the cheque payment option during checkout we will then invoice you in April just before the plants are ready to go, and once payment has been completed via cheque, card or BACS the plants will be sent.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of any changes, we will always contact you first to ensure that the change is acceptable.
|Shipping And Handling All orders excluding Galanthus, which are despatched in February and March, are sent in May. If you have chosen the cheque payment option we will send the invoice with payment details in April. Once payment has been made the plants will be sent as soon as possible in May.
We despatch orders on Mondays, Tuesdays and Wednesdays with Parcelforce on a 48hr delivery. (In order to avoid any orders being held in transit over weekends, we do not despatch after Wednesdays.)
We offer a varied rate of £9.00 for 1-3 plants, £12 for 4-20 plants and £15 for 21-50 plants per order. Although there is an incremental surcharge from our courier for orders over 10 plants, we will cover the extra delivery cost of any order – please view this as a discount for larger orders!
We are also able to take orders with us to any shows or plant fairs we attend.
Orders placed can also be picked up directly from our nursery, please see http://autumnasters.co.uk/old_court_nurseries.htm for our opening times.
|Back Orders If your item is not in stock, we can either back order for you or substitute it. You will always be emailed with the option to cancel your order if you would rather not wait or have a substitute.|
|Problems If you have any problems with the plants ordered let us know as soon as possible and we will either replace the plants or refund you. Generally we only accept responsibility for the plants within the first 7 days of you receiving them, however, if a problem arises later we will consider it on a case by case basis and work to come to a mutual arrangement. Plants must be unpacked immediately when you receive them and given a good water before either planting or potting them up.|
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder
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